Accessibility

NC Stage is committed to making theatre accessible to all people. If you have any questions surrounding accommodations, please give our Box Office a call at (828) 239-0263 or email us at [email protected] so that we can ensure you have the best experience at our theatre.

Accommodations

As we grow, we are firmly committed to making our programs and facility even more accessible. At this time, we offer (but are not limited to) the following resources:

Pick-ups and Drop-offs: Easily accessible by public transportation and public parking. Pick-ups and drop-offs are allowed in our alleyway. If you would like assistance with a pick-up or drop-off, please call our Box Office around 5-10 minutes prior to your arrival so that we can send a staff member outside to meet you.
Accessible Restrooms: Accessible restrooms are available, access through the elevators.
Designated ADA Seating: We reserve two ADA seats at every performance for people with disabilities. Please request these seats at the time of purchase.
LOOP System Headsets & Capability: For those who are hard-of-hearing, we have a Hearing Loop System installed in our theatre. We have headsets available for use, or, if your personal hearing aid is equipped with a telecoil (T-Coil) switch, the Loop System provides a magnetic wireless signal that is picked up by a hearing aid when it is set to the T-setting. If you would like to borrow a headset from the theatre, please ask the Box Office when you arrive.
Large Print Programs: NCSC has two large-print programs available for each performance, available at the Box Office upon request.
Sensory Bag: NCSC has one sensory bag available for use during a performance. This includes several silent fidgets and noise reduction headphones. Available at the Box Office upon request.

The symbol for a Loop System being active within a space. A blue box surrounds an ear with a T in the bottom right corner.

Know Before You Go:

Where do I go once I arrive?

Once you enter our front doors into the outer lobby, non-accessible restrooms will be on your right, accessible restrooms are through the left-hand doors and up the elevator, and the box office is in the main lobby through the double doors directly in front of you.

How do I get to the accessible restrooms?

To get to the accessible restrooms from the entrance, you’ll go through the doors on your left, and up the elevator to Level 2 (NCSC is located on Level B). Upon exiting the elevator, you’ll turn directly to your right, then make one more right along the corner, where you will see the restrooms on your left. There are signs throughout to guide you along the way and the Box Office staff would be more than happy to assist.

Are there stairs?

Our seats are on risers, so anything above the first row (Row A) requires steps up. There are railings located on both sides of the center section (Section 2). The side sections do not have handrails. The rest of the theatre is accessible without climbing any stairs. Please note that there is a small hill on Stage Ln.

Is there handicap parking available near the theatre?

While there is no parking available on-site, we are located directly beside the Rankin Ave Parking Deck and across the street from the Civic Center Parking Deck, both of which have handicap parking spaces. More information about parking is available on our Directions and Parking page, under the Visit Us tab.

Are you able to provide Audio Description or Sign Language Interpretation?

While we hope to be able to provide these accommodations for performances in the future, NCSC is unable to offer audio description or sign language interpretation at this time.

Can you accommodate for Service Animals?

Of course! We have our two ADA seats set aside for every performance, but you are more than welcome to sit wherever you like. We want you and your service animal to be comfortable during your experience here! If you have a large service animal, it can be helpful to note that Section 2 in the center has more foot room than the side sections. If you have any questions about the layout of the theatre or other service-animal-related questions, please reach out to our Box Office.

What are your seats like?

All of the seating within the theater uses folding chairs, allowing for easy removal if needed to accommodate wheelchairs or other mobility devices. None of the chairs have armrests. They are cushioned and we offer additional stadium-style seat cushions upon request for better comfortability. You are also more than welcome to bring your own seat cushion (several of our long-time patrons do!)

I need the ADA seats, but they are taken/they are out of my price range.

If the ADA seats are taken or if they are out of your price range, please call the Box Office. For availability issues, we may be able to get you in a different seat in the front row (where the seats are on the ground-level) or on a different performance date. With the ADA seats being in the center section, they are automatically marked at our highest price point. Calling the Box Office prior to your purchase will allow us to work with you to make an accommodation.

Where can I give feedback on an accommodation I received?

To let us know if an accommodation worked for you, you can use the “Submit Accommodation Feedback” button below to fill out a survey regarding feedback for accommodations. As a theatre, we want to make you as comfortable and happy as possible. If we’ve provided an accommodation that you liked, please let us know so that we can continue to provide them! We understand that we cannot get everything right the first time and we want to hear what improvements you would suggest. We encourage open communication surrounding accessibility in our theatre, as it helps us grow as a community.

Can I request an accommodation?

Of course! If you see the accommodation in the list of resources above, give us a call at (828) 239-0263 and we’ll make sure everything is set up for your visit. If we don’t already provide an accommodation you need (or want), you can use the “Request an Accommodation” button below to tell us what kind of accommodation you would like to see us implement in the future.

Submit Accommodation Feedback

Request an Accommodation

Have other questions about accessibility and accommodations? Please reach out via phone call or email and let us know how we can make your visit more comfortable and enjoyable. We are dedicated to building the best experience possible at NCSC and are working to make the theatre more accessible every day.

Accommodations

Know Before You Go:

(828) 239-0263

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